Returns Policy

PLEASE NOTE DURING THE CORONAVIRUS PANDEMIC WE WILL BE UNABLE TO RECEIVE AND ACCEPT RETURNS - OUR WAREHOUSE IS CLOSED UNTIL FURTHER NOTICE - 20.03.2020
Our returns policy is simple; let us know via email within 5 days of you receiving your item(s) that you would like to return. You can return any unworn/undamaged goods within 30 days and we will issue a full refund or exchange.

In order to return any products to us please e-mail us at vanbuckofficial@gmail.com with the following:

-      Name

-      Contact Number

-      Order Number

-      Product(s)

-      Reason For Return

You will receive a prompt response from one of our customer service representatives who will provide you with the returns postal address and any further instructions. 

Please ensure when returning any goods that you provide us with your full name, contact number and order number within the parcel.

Frequently asked questions regarding returns:

What condition do my products need to be returned in?

All products must be returned unworn and undamaged, if we receive product(s) that seem to have been worn or are damaged in any way without prior knowledge the items will be returned to the sender via the postal system. This does not affect your statutory rights.

How do I send a return back?

You can send your return back to us using any postal service you wish. However you are responsible for the correct return postage costs, any unpaid postage costs may be deducted from any refund due to you. If you are concerned that your return might get lost in the post we advise you use a tracked postal method.

Will I be notified once you receive my returned goods?

An email confirmation will be sent once we receive your return.

How long will it take to receive my refund?

Once a refund has been issued you will usually see the amount credited back to your account within 10 working days. Please note we only refund back to the original card used as the payment method. 

If for some reason your refund isn’t showing in your bank statement within 10 working days please contact us.