PLEASE NOTE WE WILL BE ACCEPTING RETURNS BUT THEY WILL TAKE 10-21 DAYS TO BE PROCESSED
ALL FACE COVERINGS / MASKS & SNOODS ARE NON-RETURNABLE
DUE TO HYGIENE REASONS.
Our returns policy is simple; let us know via email within 5 days of you receiving your item(s) that you would like to return. You can return any unworn/undamaged goods as long as they are in the original packaging and include all swing tickets within 14 days and we will issue a full refund or exchange.
In order to return any products to us please e-mail us at email@example.com with the following:
- Contact Number
- Order Number
- Reason For Return
You will receive a response within 1 week from one of our customer service representatives who will provide you with the returns postal address and any further instructions.
Please ensure when returning any goods that you provide us with your full name, contact number and order number within the parcel.
Frequently asked questions regarding returns:
What condition do my products need to be returned in?
All products must be returned unworn and undamaged, if we receive product(s) that seem to have been worn or are damaged in any way without prior knowledge the items will be returned to the sender via the postal system. This does not affect your statutory rights.
How do I send a return back?
You can send your return back to us using any postal service you wish. However you are responsible for the correct return postage costs, any unpaid postage costs may be deducted from any refund due to you. If you are concerned that your return might get lost in the post we advise you use a tracked postal method.
Please send your returns to the following address:
Van Buck England Returns
31 Rippers Court, Sible Hedingham, Halstead CO9 3PY
How long will it take to receive my refund?
Once a refund has been issued you will usually see the amount credited back to your account within 10 working days. Please note we only refund back to the original card used as the payment method.
If for some reason your refund isn’t showing in your bank statement within 10 working days please contact us.